Privacy Policy

GAC Liverpool is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how GAC Liverpool manages personal information. It is structured as follows:

Personal information GAC Liverpool collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting GAC Liverpool and complaints
Changes to Privacy Policy

1. Personal information GAC Liverpool collects

The main types of personal information GAC Liverpool collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with GAC Liverpool such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for GAC Liverpool's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for GAC Liverpool's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for GAC Liverpool's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with GAC Liverpool.

GAC Liverpool collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records GAC Liverpool keeps of telephone calls, or emails received, or messages sent to GAC Liverpool or posted on GAC Liverpool's pages on social media);
GAC Liverpool's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, GAC Liverpool collects personal information in connection with running its business directly from the individual concerned. On occasion GAC Liverpool may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

GAC Liverpool stores personal information in electronic and paper form.

GAC Liverpool uses and discloses personal information as follows:

to source vehicles and sell them to GAC Liverpool's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with GAC Liverpool's customers and prospective customers;
to obtain products, services or information from GAC Liverpool's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information GAC Liverpool knows about them);
to operate and manage GAC Liverpool's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to GAC Liverpool. For example, GAC Liverpool may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. GAC Liverpool also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

GAC Liverpool uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information GAC Liverpool uses in the operation of the computer program is browsing history on GAC Liverpool's websites, name, contact information, and other information you may input into GAC Liverpool's websites. The level of human oversight GAC Liverpool provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by GAC Liverpool's staff.

4. Cookies

GAC Liverpool uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by GAC Liverpool's web server. GAC Liverpool may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on GAC Liverpool's platforms and those social media platforms. GAC Liverpool's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of GAC Liverpool's website.

5. Links to other websites

GAC Liverpool's website may contain links to third party websites. GAC Liverpool does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from GAC Liverpool and do not wish to receive these communications from GAC Liverpool in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to GAC Liverpool.

7. Overseas transfers

GAC Liverpool's website/s are hosted in Australia. On occasion, a third party service provider GAC Liverpool engages or that GAC Liverpool is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information GAC Liverpool holds about them by contacting GAC Liverpool during business hours on (02) 9828 8770 or via the contact page.

GAC Liverpool may require an individual making a request to verify their identity before processing their request.

GAC Liverpool will aim to respond to all requests promptly and within 30 days.

GAC Liverpool may refuse a request where permitted or required by law. GAC Liverpool will comply with any regulatory requirement to give reasons for its decision.

9. Contacting GAC Liverpool and complaints

If you have any queries, concerns or complaints about how GAC Liverpool handles your personal information please contact GAC Liverpool during business hours on (02) 9828 8770 or via the contact page. GAC Liverpool may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that GAC Liverpool can understand the nature of your concern. In most cases, GAC Liverpool will ask that you put your request in writing.

GAC Liverpool takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by GAC Liverpool's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (02) 9828 8770
Mailing Address: 13 Hume Hwy, Warwick Farm, NSW, 2170

10. Changes to Privacy Policy

GAC Liverpool may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.